Frequently Asked Questions

How long does order processing take?

In-stock items are normally shipped within 72 hours after payment confirmation. Products clearly marked as pre-order are normally shipped within 7–10 days. Product-specific customization or production information shown on the product page also applies.

How long does delivery take?

After shipment, estimated delivery is generally 20–30 days. Delivery time can vary by destination, customs clearance, carrier routing, holidays, weather, or local delivery conditions.

How do I track an order?

Tracking information is normally sent after dispatch. A tracking number may need a few business days to begin showing movement after the carrier receives the parcel.

Can I change my order?

Contact customer service as soon as possible. Changes are only possible when production, customization, packing, or shipment has not progressed too far. A requested change is valid only after written confirmation from customer service.

Can I cancel an order?

Cancellation may be available before personalization, production, packing, or shipment begins. After these stages begin, cancellation may no longer be available. Products that have already shipped are handled under the Return Policy after delivery.

What is the return period?

Eligible return requests must be submitted within 15 days after delivery. Customized or personalized goods may have additional restrictions when the reason is change of mind rather than a verified quality or fulfilment issue.

What if I receive the wrong or damaged item?

Contact customer service with the order number and clear photos of the product, packaging, and shipping label. After the issue is reviewed, an appropriate solution may include replacement, reshipment, a partial refund, or a full refund.

How are refunds paid?

Approved refunds are sent to the original payment method. We normally initiate an approved refund within 3 business days after the required review or returned-item inspection is completed. The payment provider may then take about 5–10 business days to post the funds.

Who pays return shipping?

If the return is caused by a verified incorrect, damaged, or defective item, we will provide the appropriate return or resolution instructions. For change-of-mind, size, color, or customer-input errors, the customer may be responsible for return shipping.

What are customer service hours?

Customer service is available 9:00–24:00 (GMT+8), Daily.

What address information should I provide?

Provide the street name, house or apartment number, city, state or province where applicable, postal code, country, telephone number, and recipient name. Incomplete or incorrect delivery information can cause delays, return-to-sender charges, or failed delivery.

Contact

Email: official@yunqitech.hk

Hours: 9:00–24:00 (GMT+8), Daily