Customer Service

This page covers common questions about ordering, customization, shipping, tracking, order changes, returns, refunds, and quality support.

Before You Order

· Review the product title, images, size chart, color, customization fields, quantity, price, and product status.

· Enter a complete street address and house or apartment number. Incorrect, duplicate, or incomplete address information can cause failed delivery and extra carrier charges.

· Check spelling carefully when submitting a custom name, number, or other personalized information.

· Confirm the email address and telephone number used at checkout so order and delivery messages can reach you.

Order Confirmation

After a successful order is submitted, an order confirmation is normally sent to the email address entered at checkout. If you do not receive a confirmation, check the spam folder and contact us before placing a duplicate order.

Changes and Cancellations

Contact us as soon as possible if an address, size, color, quantity, or customization detail needs to be changed. A request is not considered accepted until customer service confirms it in writing. Once personalization, production, packing, or shipment has started, a change or cancellation may no longer be possible.

Processing Time

In-stock items are normally shipped within 72 hours after payment confirmation. Items specifically marked as pre-order are normally shipped within 7–10 days. Customized products may require production before dispatch; any product-specific processing information shown on the product page should be reviewed before purchase.

Delivery Time

After shipment, estimated delivery is generally 20–30 days. Tracking information is normally provided after dispatch. Customs inspection, local delivery operations, public holidays, severe weather, address issues, or other carrier events may extend the estimated delivery period.

Returns and Refunds

Eligible return requests must be submitted within 15 days after delivery. Approved refunds are returned through the original payment method. After an approved refund is issued, the bank or payment provider may require additional time to post the funds to the customer account.

Quality Support

Eligible products are covered by a 60-day limited quality warranty from the delivery date for verified manufacturing defects. Normal wear, accidental damage, misuse, incorrect care, and customer-submitted customization errors are not manufacturing defects.